{"id":45725,"date":"2024-11-19T19:24:37","date_gmt":"2024-11-19T19:24:37","guid":{"rendered":"https:\/\/www.santamonicasuiteshotel.com\/sostenibilidad\/politica-de-calidad\/"},"modified":"2026-04-06T14:02:07","modified_gmt":"2026-04-06T13:02:07","slug":"quality-policy","status":"publish","type":"page","link":"https:\/\/www.santamonicasuiteshotel.com\/en\/sustainability\/quality-policy\/","title":{"rendered":"Quality Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>SANTA MONICA SUITES HOTEL <\/strong>is a committed hotel, whose main goal is to improve as a company regarding the quality and experiences offered to our guests. Moreover, our environment-care consciousness with the highest quality level in all our services is a task listed on our top priorities.<br><br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Its design makes it a perfect location to enjoy the tranquillity and convenience that the hotel offers, an ideal location to travellers who are looking forward to enjoying a pleasant and relaxing stay.<br><br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Staff\u2019s kindness and service make this hotel a perfect establishment to spend a resting and disconnecting time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our daily tasks focus on our guests\u2019 satisfaction while staying in our hotel, and to consolidate our commitment for quality we have adopted the concept <strong><u>of continuous improvement<\/u><\/strong>, which leads to perfecting our service and taking special consideration to our guests\u2019 needs. That way we achieve our guests\u2019 loyalty and a high repeaters number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To achieve that, the hotel will:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>GENERAL ASPECTS:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Get our guests\u2019 loyalty by looking forward their <strong>maximal satisfaction<\/strong> in each and every visit to our establishment.<\/li>\n\n\n\n<li>Guarantee the <strong>law\u2019s fulfilment<\/strong> about: current basic tourism legislation, and safety and health, also any other law or regulations in our county or country that we must comply.<\/li>\n\n\n\n<li>Encourage <strong>teamwork<\/strong> and communication between work groups.<\/li>\n\n\n\n<li><strong>Educate<\/strong> our staff to improve their personal training, making the most of all the possibilities, internal or external.<\/li>\n\n\n\n<li><strong>Promote <\/strong>our staff to take part into our system\u2019s improvement, and goals\u2019 achievement. Improvement teams have been created to achieve this goal.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Food and beverage<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose food and beverage based on products\u2019 quality and check the goods we receive from our providers.<\/li>\n\n\n\n<li>Not accept <strong>damaged food or beverage<\/strong> coming from our providers\u2019 part.<\/li>\n\n\n\n<li><strong>Not keep huge supply quantities<\/strong> to avoid food waste. We requests supplies several times a week to ensure optimal quality, especially quick perishable supplies such as fruit, veggies, dairy or fresh bread.<\/li>\n\n\n\n<li>Organize our supplies taking <strong>the expiration date<\/strong> into account.<\/li>\n\n\n\n<li>Have a <strong>Hazard Analysis and Critical Control Points Plan (HACCP)<\/strong> and make periodical revising to ensure our products\u2019 food safety.<\/li>\n\n\n\n<li><strong>Plan our menus<\/strong> to reduce food waste.<\/li>\n\n\n\n<li>Encourage <strong>zero-mile products<\/strong> to contribute to local circular economy.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>GUESTS\u2019 SATISFACTION<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep a high-quality level service to our guests. We perform <strong>weekly meetings<\/strong> with every department\u2019s person in charge to share any problem and solutions, and follow-up on current tasks, as well as any new proposals that may arise.<\/li>\n\n\n\n<li>Have and carry out a <strong>guests\u2019 satisfaction questionnaire<\/strong>, where suggestions, opinions and\/or complaints can be shared. Every comment is a direct source of information from our guests, which gets analysed and solved on our weekly departments meeting.<\/li>\n\n\n\n<li>Keep a <strong>high-level cleanliness<\/strong> around the hotel.<\/li>\n\n\n\n<li>Collaborate with several <strong>online opinion\u2019s portal<\/strong>, and we answer all the comments we receive.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Maintenance<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check rooms daily to make any <strong>maintenance<\/strong> tasks that may be needed. Hotel staff will be available any time in case guests need anything.<\/li>\n\n\n\n<li>Santa M\u00f3nica Suites Hotel is firmly committed to sustainability by <strong>using renewable energy<\/strong> in its facilities.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To carry through our policy and get our goals is absolutely necessary unconditional support from all our staff, which is manifested through firm and constant commitment with our company\u2019s quality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This information is displayed to every co-worker and any third party that may be interested.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/santamonicasuiteshotel.com\/wp-content\/uploads\/2026\/04\/1.ENG_POLITICA-CALIDAD-MARZO-2026.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">>>Download PDF<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SANTA MONICA SUITES HOTEL is a committed hotel, whose main goal is to improve as a company regarding the quality and experiences offered to our guests. Moreover, our environment-care consciousness with the highest quality level in all our services is a task listed on our top priorities. Its design makes it a perfect location to &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":45682,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-left-sidebar.php","meta":{"cozystay_single_page_hide_site_header":"","cozystay_single_page_site_header_source":"","cozystay_single_page_custom_site_header":"0","cozystay_single_page_custom_sticky_site_header":"0","cozystay_single_page_hide_page_title":"","cozystay_single_page_header_section_size":"","cozystay_single_page_header_background_color":"","cozystay_single_page_header_background_position_x":"center","cozystay_single_page_header_background_position_y":"center","cozystay_single_page_header_background_size":"cover","cozystay_single_page_header_background_repeat":"off","cozystay_single_page_header_background_scroll":"on","cozystay_single_page_header_text_color":"","cozystay_single_page_header_show_breadcrumb":"","cozystay_single_page_site_footer_hide_main":"","cozystay_single_custom_site_footer_main_source":"","cozystay_single_custom_site_footer_main":"0","cozystay_single_page_site_footer_hide_above":"","cozystay_single_custom_site_footer_above_source":"","cozystay_single_custom_site_footer_above":"0","cozystay_single_page_site_footer_hide_instagram":"","cozystay_single_page_site_footer_hide_bottom":"","cozystay_single_custom_mobile_menu_source":"","cozystay_single_custom_mobile_menu":"0","cozystay_single_custom_mobile_menu_animation":"","cozystay_single_custom_mobile_menu_width":"","cozystay_single_custom_mobile_menu_custom_width":375,"footnotes":""},"class_list":["post-45725","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.santamonicasuiteshotel.com\/en\/wp-json\/wp\/v2\/pages\/45725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.santamonicasuiteshotel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.santamonicasuiteshotel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.santamonicasuiteshotel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.santamonicasuiteshotel.com\/en\/wp-json\/wp\/v2\/comments?post=45725"}],"version-history":[{"count":5,"href":"https:\/\/www.santamonicasuiteshotel.com\/en\/wp-json\/wp\/v2\/pages\/45725\/revisions"}],"predecessor-version":[{"id":48617,"href":"https:\/\/www.santamonicasuiteshotel.com\/en\/wp-json\/wp\/v2\/pages\/45725\/revisions\/48617"}],"up":[{"embeddable":true,"href":"https:\/\/www.santamonicasuiteshotel.com\/en\/wp-json\/wp\/v2\/pages\/45682"}],"wp:attachment":[{"href":"https:\/\/www.santamonicasuiteshotel.com\/en\/wp-json\/wp\/v2\/media?parent=45725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}